Through SmartOps, Wipro’s AIOps capability, the focus will be on more autonomous and predictive workplace services, including GenAI-powered self-service, virtual agents, auto-remediation and AI-assisted dispatch
Wipro has renewed its long-standing Digital Workplace Services contract with ABB, a global technology player in electrification and automation. Building on an established relationship spanning multiple years, Wipro will continue delivering end-to-end AI-enabled Digital Workplace Services for ABB’s global operations while further enhancing employee experience through advanced automation, AI-powered service capabilities, and workplace modernization initiatives.
Powered by Wipro Intelligence, the unified suite of AI platforms, solutions and transformative offerings, this engagement will modernise ABB’s digital workplace with AI-led, experience-centric capabilities delivered through Wipro’s AI Live Workspace and Digital Workplace Services offerings and operationalised through WINGS, Wipro’s AI-powered delivery platform for operations. Through SmartOps, Wipro’s AIOps capability, the focus will be on more autonomous and predictive workplace services, including GenAI-powered self-service, virtual agents, auto-remediation and AI-assisted dispatch. By harnessing telemetry and usage insights, Wipro will optimise device lifecycle management and strengthen endpoint security operations while supporting ABB’s digital transformation and sustainability ambitions.
Diverse workforce
“As ABB operates at global scale with a highly diverse workforce, the reliability, security, and user experience of our digital workplace are critical,” said Ana Jauregui, Head of Consumer Experience, ABB. “Wipro’s ability to deliver standardised services while remaining responsive to local needs will help us drive higher productivity, improve employee satisfaction and support our long term digital and sustainability ambitions.”
Madhavan R, Managing Director & Country Head of Switzerland, Wipro Ltd, said, “ABB and Wipro share a relationship that has grown over many years, anchored in trust, collaboration and a common ambition to drive meaningful business outcomes. ABB’s continued confidence in Wipro reflects the strength of this enduring partnership and our shared commitment to innovation. As AI becomes a defining force in the future of work, we are bringing together our expertise and AI-led Digital Workplace capabilities to help ABB create a more intelligent, automated, resilient and employee-centric workplace experience for colleagues across the globe.”
Published on September 1, 2026
